We're here to assist you with any questions or concerns about your purchases
Check your order status and delivery information
Send us an email and we'll respond within 24 hours
Learn about our refund and return policy
For instant delivery products, you'll receive your invite code immediately after payment is confirmed. For manual delivery products, you'll receive it within 24 hours. Check your email and the order status page.
Visit the Order Tracking page and enter your order number or email address to check the status of your order.
First, check your spam/junk folder. If you still can't find it, please contact us at support@keybay.io with your order number.
Yes! We use Creem, a secure payment gateway with industry-standard encryption. We never store your credit card information on our servers.
We accept all major credit cards, debit cards, and various digital payment methods through our secure payment processor.
Please check your card details and ensure you have sufficient funds. If the problem persists, try a different payment method or contact your bank. You can also reach out to us for assistance.
We offer refunds within 7 days of purchase if the invite code hasn't been used. Please see our Refund Policy for complete details.
Visit our Refund Request page or email us at support@keybay.io with your order number and reason for the refund.
Refunds are typically processed within 3-5 business days. The funds will be returned to your original payment method.
Please make sure you're using the code exactly as provided, including any special characters. If it still doesn't work, contact us immediately with your order number.
Please email us at support@keybay.io with details about the issue, including screenshots if possible.
We'd love to hear from you! Send your feedback, suggestions, or testimonials to feedback@keybay.io
Our support team is here to assist you
Monday - Friday
9:00 AM - 6:00 PM (PST)
When contacting support, please include your order number for faster assistance
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