Understanding Charges and Fees

Complete transparency on all charges and fees.

Product Pricing

What You See Is What You Pay:

• 💰 Price shown = Final price
• ✅ No hidden fees
• ✅ Tax included (where applicable)
• ✅ All costs upfront

Price Components:

• Base product cost
• Service fee (if any, shown separately)
• Payment processing (included)

Payment Processing Fees

For Customers:

• ❌ No additional fees for most cards
• ❌ No credit card surcharges
• ✅ All fees absorbed by KeyBay

International Transactions:

- Foreign transaction fee (1-3%)

- Currency conversion fee

• Your bank may charge:
• KeyBay does not add these

Currency Conversion

Primary Currency: USD

If Paying in Other Currencies:

• Exchange rate applied by payment processor
• Usually within 1-2% of market rate
• Rate locked at payment time
• Shown before confirmation

Refund Fees

Standard Refunds:

• ✅ 100% refund for eligible items
• ❌ No restocking fees
• ❌ No processing fees

Note:

• Your bank's currency conversion may differ
• Final amount depends on exchange rates

Subscription Products

One-Time Purchases:

• Most products are one-time
• No recurring charges
• No auto-renewal

If Subscription:

• Clearly marked as "Subscription"
• Billing frequency shown
• Easy cancellation

Invoice & Receipt

What You'll Receive:

• Email receipt immediately
• Order confirmation
• Detailed breakdown
• VAT/Tax invoice (if applicable)

Receipt Includes:

• Order number
• Items purchased
• Amount paid
• Payment method
• Date & time
• Tax information

Price Matching

Our Policy:

• Prices may vary by region
• Promotional pricing available
• Newsletter subscribers get discounts
• No formal price matching

Disputed Charges

If You See Unexpected Charges:

1. Check Your Email

- Order confirmation

- Receipt details

2. Verify Order

- Visit [/order](/order)

- Match transaction

3. Contact Support

- Email: support@keybay.io

- Include: Order number, charge details

4. Bank Dispute

- Last resort only

- Contact us first

- Faster resolution

Tips to Avoid Issues

1. ✅ Review cart before checkout

2. ✅ Check email confirmation

3. ✅ Save receipts

4. ✅ Monitor bank statements

5. ✅ Contact us with questions

Tax Information

Sales Tax/VAT:

• Applied based on your location
• Shown before final checkout
• Included in total price
• Receipt shows breakdown

Business Purchases:

• VAT invoices available
• Contact support@keybay.io
• Provide tax ID if needed

Questions About Charges?

Contact support@keybay.io for:

• Billing questions
• Receipt requests
• Refund status
• Charge disputes