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Getting Started

New to KeyBay? Learn the basics

• How to browse and search products • Creating your first purchase • Understanding product types • Account setup and management

Orders & Delivery

Everything about your orders

• How to track your order • When will I receive my invite code?• I didn't receive my code • Order status explained

Payments & Billing

Payment methods and billing info

• Accepted payment methods • Payment security and safety • Payment failed - what to do?• Understanding charges and fees

Refunds & Returns

Refund policy and procedures

• Refund policy overview • How to request a refund • Refund processing times • Refund eligibility criteria

Technical Support

Technical issues and troubleshooting

• Invite code not working • Website technical issues • Browser compatibility • Mobile app support

Account & Security

Account management and security

• Account security best practices • Privacy and data protection • Managing your profile • Deleting your account

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