Payment Failed - What to Do?
Don't worry! Most payment issues are easy to fix.
Common Reasons for Failed Payments
💳 Card Issues:
- Insufficient funds
- Expired card
- Incorrect CVV
- Card not activated
🏦 Bank Issues:
- Daily limit exceeded
- International transactions blocked
- Fraud protection triggered
- Bank system maintenance
🌐 Technical Issues:
- Network timeout
- Browser problems
- Payment gateway error
- Session expired
Immediate Solutions
Step 1: Verify Card Details
- ✅ Correct card number
- ✅ Valid expiration date
- ✅ Accurate CVV code
- ✅ Correct billing address
Step 2: Check Bank Account
- Sufficient balance
- Card is active
- No restrictions
- International payments enabled
Step 3: Try Again
- Refresh the page
- Re-enter information
- Use different browser
- Clear cache and cookies
Alternative Payment Methods
If card continues to fail, try:
Digital Wallets:
- 💙 PayPal
- 🍎 Apple Pay
- 🟢 Google Pay
Different Card:
- Try another credit card
- Use debit card instead
- Business vs personal card
Contacting Your Bank
If issues persist:
What to Tell Your Bank:
- "Attempting international purchase"
- "From KeyBay.io"
- "Please allow transaction"
- Amount and currency
They May:
- Remove temporary block
- Increase daily limit
- Enable international purchases
- Verify your identity
Browser & Device Tips
Recommended Browsers:
- ✅ Chrome (latest)
- ✅ Safari (latest)
- ✅ Firefox (latest)
- ✅ Edge (latest)
Before Trying Again:
1. Clear browser cache
2. Disable ad blockers
3. Allow pop-ups for keybay.io
4. Try incognito/private mode
Security Measures
Your payment may fail due to:
Our Security Checks:
- Unusual purchase patterns
- High-value transactions
- Geographic mismatches
- Velocity checking
This Protects You From:
- Fraud
- Unauthorized use
- Stolen cards
If All Else Fails
Contact Support:
Email: support@keybay.io
Include:
- What happened
- Error message (screenshot)
- Payment method tried
- Your location
We Can:
- Verify security holds
- Process manual payment
- Offer alternatives
- Resolve technical issues
Prevention Tips
For future purchases:
1. Use saved payment methods (when available)
2. Ensure card has sufficient funds
3. Notify bank of online purchases
4. Keep card details updated
5. Use secure networks
Emergency Purchase
Need immediate access?
- Email support@keybay.io
- Subject: "Urgent Payment Issue"
- We'll help process manually
- Usually resolved within 2 hours
Related Help
- [Payment Methods](/help/payment-methods)
- [Payment Security](/help/payment-security)
- [Contact Support](/support)