I Didn't Receive My Code
Don't worry! Here's how to resolve this issue.
Step 1: Check Your Spam Folder
Most missing codes are in spam/junk:
1. Open your spam folder
2. Search for "KeyBay"
3. Look for sender: noreply@keybay.io
4. Mark as "Not Spam"
Step 2: Verify Email Address
Common issues:
- Typo in email address
- Wrong email domain
- Autocorrect errors
Check your order confirmation for the email used.
Step 3: Check Delivery Time
For Instant Delivery:
- Wait 15-30 minutes
- Check spam folder
- Then contact support
For Manual Delivery:
- Wait up to 24 hours
- Business hours: 9 AM - 6 PM PST
- Weekends may be slower
Step 4: Track Your Order
Visit [/order](/order) and:
1. Enter your order number
2. Check order status
3. Verify payment completed
4. See expected delivery time
Common Causes
Payment Issues:
- Payment still processing
- Payment failed
- Bank declined transaction
Email Issues:
- Strict spam filters
- Email server problems
- Domain blocking emails
System Issues:
- Temporary delivery delays
- High order volume
- System maintenance
How to Contact Support
Email Method:
Email: support@keybay.io
Include:
- Order number
- Email address used
- Screenshot of order confirmation
- Time of purchase
Expected Response:
- Within 4 hours (business hours)
- Within 24 hours (weekends)
- Urgent: Mark subject as "URGENT"
Prevention Tips
For future orders:
1. Use a reliable email provider
2. Add noreply@keybay.io to contacts
3. Check email before completing purchase
4. Keep order confirmation safe
Immediate Solutions
If you need access urgently:
- Contact support with "URGENT" tag
- Provide all order details
- We'll prioritize your request
- Manual delivery within 2 hours
Related Help
- [Track Your Order](/help/track-order)
- [Delivery Times](/help/delivery-time)
- [Contact Support](/support)