Order Status Explained

Here's what each order status means and what to expect.

🟡 Pending

Meaning:

Order received, payment processing

Duration:

• Usually: 1-5 minutes
• Sometimes: Up to 15 minutes

What's Happening:

• Bank authorizing payment
• Fraud check running
• Order verification

Action Required:

• None - just wait
• Don't close browser
• Keep confirmation email

🔵 Paid (Processing)

Meaning:

Payment confirmed, preparing delivery

Duration:

• Instant delivery: 1-5 minutes
• Manual delivery: Up to 24 hours

What's Happening:

• Code generation/preparation
• Quality verification
• Email composition

Action Required:

• Check your inbox
• Wait for delivery email
• Monitor spam folder

🟢 Delivered (Completed)

Meaning:

Code successfully sent

What You'll Have:

• Email with invite code
• Usage instructions
• Support information
• Order receipt

What to Do:

• Find the email
• Copy your code
• Follow instructions
• Save for records

🔴 Failed

Meaning:

Payment or delivery issue

Common Reasons:

• Payment declined
• Insufficient funds
• Invalid card
• Technical error

What to Do:

1. Check payment method

2. Contact your bank

3. Try different card

4. Email support@keybay.io

⏸️ On Hold

Meaning:

Requires verification

Why:

• Unusual purchase pattern
• High-value order
• Geographic verification
• Security check

What to Do:

• Check email for instructions
• Provide requested information
• Wait for manual review
• Usually resolved in 2-4 hours

🔄 Refunded

Meaning:

Payment returned

What Happened:

• Refund request approved
• Code invalid/unused
• Service unavailable

Timeline:

• 5-10 business days to bank
• Confirmation email sent
• Receipt provided

How to Check Status

Method 1: Email

Check your order confirmation email for status updates.

Method 2: Order Page

Visit [/order](/order) and enter:

• Order number, OR
• Email address

Method 3: Support

Email support@keybay.io with your order number.

Status Not Updating?

If stuck for too long:

• **Pending > 30 min**: Contact support
• **Processing > 2 hours**: Email us
• **Any concerns**: We're here to help

Related Articles

• [Track Your Order](/help/track-order)
• [Missing Code](/help/missing-code)
• [Delivery Times](/help/delivery-time)