Orders & Delivery

How to Track Your Order

Learn how to check your order status and delivery information

3 min read
2.1k views
Updated 2 days ago

How to Track Your Order

Tracking your order on KeyBay is simple. Here's everything you need to know.

Quick Order Tracking

1. Visit [/order](/order)

2. Enter your order number or email

3. View real-time status updates

Order Status Meanings

  • 🟡 **Pending**: Payment processing
  • 🔵 **Paid**: Order confirmed, preparing delivery
  • 🟢 **Delivered**: Code sent to your email

Finding Your Order Number

Check your email for:

  • Subject: "Order Confirmation - KeyBay"
  • Format: ORD-XXXXXX

Delivery Times

  • **Instant**: 1-5 minutes
  • **Manual**: Within 24 hours

Need Help?

Email support@keybay.io with your order number.

Need more help?

Can't find what you're looking for? Our support team is here to help.