Technical Support

Browser Compatibility

Supported browsers and compatibility information

2 min read
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Updated 1 week ago

Browser Compatibility

KeyBay works best with modern browsers.

Recommended Browsers

✅ Fully Supported:

Google Chrome

  • Version 90 or newer
  • Best performance
  • All features supported

Safari

  • Version 14 or newer
  • Great for Mac/iOS
  • Optimized for Apple

Firefox

  • Version 88 or newer
  • Privacy-focused
  • Full functionality

Microsoft Edge

  • Version 90 or newer
  • Chromium-based
  • Windows optimized

Mobile Browsers

✅ Supported:

  • Safari (iOS 14+)
  • Chrome (Android 10+)
  • Samsung Internet
  • Firefox Mobile

📱 Tips:

  • Use latest version
  • Enable JavaScript
  • Allow cookies
  • Clear cache regularly

Features by Browser

All Browsers Support:

  • ✅ Product browsing
  • ✅ Checkout process
  • ✅ Order tracking
  • ✅ Email delivery

Best Experience:

  • Chrome: Fastest
  • Safari: Smoothest on Apple
  • Firefox: Most private
  • Edge: Windows integration

If Using Older Browser

Update Steps:

1. Check current version

2. Download latest

3. Install updates

4. Restart browser

Can't Update?

  • Try alternative browser
  • Use mobile device
  • Contact support

Known Issues

Internet Explorer:

  • ❌ No longer supported
  • Switch to Edge/Chrome

Older Versions:

  • May have display issues
  • Checkout might not work
  • Security risks

Browser Settings

Required:

  • ✅ JavaScript enabled
  • ✅ Cookies allowed
  • ✅ Popups for keybay.io
  • ✅ HTTPS enforced

Recommended:

  • Clear cache monthly
  • Update regularly
  • Disable conflicting extensions

Extensions

May Cause Issues:

  • Ad blockers
  • Privacy blockers
  • Script blockers
  • VPN extensions

If Problems:

1. Disable extensions

2. Try incognito mode

3. Test specific extension

4. Whitelist keybay.io

Need Help?

Email support@keybay.io with:

  • Browser name & version
  • Operating system
  • Issue description
  • Screenshot

Need more help?

Can't find what you're looking for? Our support team is here to help.