Invite Code Not Working

Here's how to fix code issues and get access quickly.

Quick Fixes (Try First)

1. Copy-Paste Correctly

• ❌ Don't type manually
• ✅ Copy exact code from email
• Remove any extra spaces
• Check for hidden characters

2. Check Code Format

• Verify capitalization
• Look for similar characters (O vs 0, l vs 1)
• Ensure no line breaks
• Copy full code only

3. Try Different Browser

• Chrome (recommended)
• Safari
• Firefox
• Incognito/Private mode

Common Issues & Solutions

"Code Invalid" Error

Possible Causes:

1. Already redeemed

2. Expired code

3. Wrong platform

4. Typo in code

Solutions:

• Verify you haven't used it before
• Check expiration date in email
• Confirm correct service/platform
• Request new code if expired

"Code Not Found"

Possible Causes:

1. Not yet activated

2. Typo in entry

3. Case sensitivity

4. Extra characters

Solutions:

• Wait 5 minutes, try again
• Copy-paste instead of typing
• Match uppercase/lowercase exactly
• Trim whitespace

"Already Used" Error

If You Didn't Use It:

1. Someone else may have your code

2. Security issue possible

3. Email forwarded?

4. Public sharing?

Immediate Steps:

• Contact support URGENTLY
• Don't share screenshots publicly
• Request replacement code
• Explain situation clearly

Platform-Specific Issues

ChatGPT/Claude Codes:

• Must use official website
• Check account eligibility
• Verify subscription tier
• Regional restrictions?

Midjourney Codes:

• Join Discord first
• Must have Discord account
• Follow redemption steps exactly
• Check server region

API Keys:

• Proper format required
• Check API documentation
• Verify endpoint
• Authentication method

Redemption Process Check

General Steps:

1. Go to Official Platform

- Not third-party sites

- Direct from provider

- Verify URL security

2. Log In/Sign Up

- May need account first

- Correct email

- Verified account

3. Find Redemption Area

- "Redeem Code"

- "Activate"

- "Apply Code"

- Usually in settings/billing

4. Enter Code Exactly

- Copy from email

- Paste carefully

- Submit

Browser & Device Issues

Clear Cache & Cookies:

1. Open browser settings

2. Clear browsing data

3. Select cache & cookies

4. Restart browser

Disable Extensions:

• Ad blockers
• Privacy tools
• VPNs (temporarily)
• Script blockers

Try Different Device:

• Desktop vs mobile
• Different computer
• Tablet
• Friend's device

Code Expiration

Check If Expired:

• Look in delivery email
• "Valid until" date
• Time-limited offers
• Platform-specific terms

If Expired:

• Contact support immediately
• Explain delay reason
• Request replacement
• Usually honored if recent

Wrong Product/Platform

Verify You Have:

• Correct service code
• Right platform access
• Proper tier/level
• Compatible account

If Mismatch:

• Check order details
• Review product description
• Contact support for exchange
• Possible refund/replacement

Network & Location Issues

Geographic Restrictions:

• Some codes are region-locked
• VPN may cause issues
• Check supported countries
• Contact support if traveling

Network Problems:

• Try different WiFi
• Use mobile data
• Restart router
• Check internet speed

Getting Help from Platform

Contact Platform Support:

1. They can verify code status

2. Check if redeemed

3. See error logs

4. Provide specific guidance

Have Ready:

• The code
• Error message screenshot
• Account email
• Purchase proof

Contact KeyBay Support

When to Email Us:

Immediate Issues:

• Email: support@keybay.io
• Subject: "Code Not Working - Order #[number]"

Include:

• Order number
• Product name
• Error message
• Screenshots
• Steps you tried
• Platform used

We'll Provide:

• Code verification
• Replacement if needed
• Refund if unsolvable
• Direct platform contact

Replacement Code Process

Eligibility:

• ✅ Legitimate technical issue
• ✅ Within 30 days
• ✅ Code unused
• ✅ Good faith effort

Timeline:

• Request verification: 1-4 hours
• Approval: 4-24 hours
• New code delivery: Immediate after approval

Prevention Tips

For Next Time:

1. Test code immediately upon receipt

2. Don't share publicly

3. Screenshot for records

4. Read redemption instructions fully

5. Contact support early if issues

Emergency Access

Need Immediate Solution:

• Email with "URGENT" subject
• Explain why time-sensitive
• We'll prioritize
• Usually resolved within 2 hours

Related Help

• [Missing Code](/help/missing-code)
• [Track Order](/help/track-order)
• [Request Refund](/help/request-refund)