Website Technical Issues
Quick fixes for common KeyBay website problems.
Page Won't Load
Try These:
1. Refresh Page: Ctrl+R (Cmd+R on Mac)
2. Hard Refresh: Ctrl+Shift+R
3. Clear Cache: Browser settings
4. Try Incognito: Private browsing mode
Check:
- Internet connection
- Other websites working?
- KeyBay status page
- Browser updates
Can't Complete Purchase
Common Causes:
- Payment popup blocked
- Form validation error
- Session timeout
- Browser extension interference
Solutions:
- Allow popups for keybay.io
- Fill all required fields
- Restart checkout process
- Disable ad blockers
Images Not Loading
Quick Fixes:
- Refresh page
- Clear image cache
- Check internet speed
- Try different browser
Buttons Not Working
Checklist:
- JavaScript enabled?
- Page fully loaded?
- No console errors?
- Try different device
Slow Performance
Optimize:
1. Close unused tabs
2. Clear browser cache
3. Disable heavy extensions
4. Check internet speed
System:
- Update browser
- Restart device
- Free up RAM
- Check for malware
Payment Gateway Issues
If Checkout Fails:
- Try different payment method
- Use another browser
- Check card details
- Contact bank
Mobile Issues
Mobile-Specific Fixes:
- Update mobile browser
- Clear app data
- Try desktop site mode
- Use WiFi instead of cellular
Error Messages
Common Errors:
"Something went wrong"
- Refresh and try again
- Clear cookies
- Contact support if persists
"Session expired"
- Start fresh checkout
- Don't leave page open too long
"Network error"
- Check internet
- Try again in few minutes
- Different network
Browser Compatibility
Recommended:
- ✅ Chrome 90+
- ✅ Safari 14+
- ✅ Firefox 88+
- ✅ Edge 90+
Update Browser:
- Check version
- Update to latest
- Restart after update
Contact Support
If nothing works:
Email: support@keybay.io
Include:
- What you were doing
- Error message
- Browser & version
- Screenshot
- Device type
Related Help
- [Browser Compatibility](/help/browser-compatibility)
- [Payment Issues](/help/payment-failed)
- [Contact Support](/support)