Technical Support

Mobile App Support

Information about mobile access and future app plans

2 min read
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Updated 3 days ago

Mobile App Support

KeyBay mobile experience and future app plans.

Current Mobile Access

📱 Mobile Web (Available Now):

  • Fully responsive website
  • Works on all mobile browsers
  • No app download needed
  • Full functionality

How to Access:

1. Open mobile browser

2. Visit keybay.io

3. Browse & purchase normally

4. Track orders easily

Mobile Web Features

✅ You Can:

  • Browse all products
  • Complete purchases
  • Track orders
  • Contact support
  • Read help articles
  • Manage orders

📱 Optimized For:

  • Small screens
  • Touch navigation
  • Mobile payments
  • Fast loading

Mobile Payment Options

Supported:

  • 🍎 Apple Pay
  • 🟢 Google Pay
  • 💳 All major cards
  • 💙 PayPal

Benefits:

  • Faster checkout
  • Secure authentication
  • Saved payment info
  • One-tap purchase

Best Mobile Experience

Tips:

1. Add to home screen

2. Use in-app browser

3. Enable notifications (for emails)

4. Save order tracking link

Add to Home Screen:

iOS:

1. Tap share button

2. Select "Add to Home Screen"

3. Name it "KeyBay"

Android:

1. Tap menu (three dots)

2. Select "Add to Home screen"

3. Confirm

Native App Plans

🚀 Coming Soon:

iOS App:

  • Under development
  • App Store release planned
  • Advanced features
  • Push notifications

Android App:

  • In planning
  • Google Play release
  • Material Design
  • Offline features

What to Expect:

  • Faster performance
  • Better notifications
  • Order history
  • Wishlist feature
  • Exclusive deals

Stay Updated:

  • Subscribe to newsletter
  • Follow social media
  • Check announcements

Mobile Troubleshooting

Common Issues:

Page Not Loading:

  • Refresh browser
  • Clear cache
  • Check connection
  • Try WiFi

Can't Checkout:

  • Enable cookies
  • Allow popups
  • Try desktop mode
  • Use different browser

Payment Issues:

  • Update wallet app
  • Check card in wallet
  • Try manual entry
  • Contact support

Mobile vs Desktop

Mobile Advantages:

  • ✅ Anywhere access
  • ✅ Quick purchases
  • ✅ Mobile payments
  • ✅ Notifications

Desktop Advantages:

  • ✅ Larger screen
  • ✅ Easier browsing
  • ✅ Multi-tasking
  • ✅ Detailed views

Both offer full functionality!

Beta Testing

Want Early Access?

Join our beta program:

1. Email support@keybay.io

2. Subject: "Mobile App Beta"

3. Include device type

4. We'll notify you

Benefits:

  • First to try app
  • Influence features
  • Exclusive perks
  • Direct feedback channel

Mobile Security

We Ensure:

  • 🔒 HTTPS encryption
  • 🛡️ Secure payments
  • 🔐 Data protection
  • ✅ No data storage

You Should:

  • Use secure WiFi
  • Keep OS updated
  • Don't jailbreak/root
  • Install from official stores only

Need Help?

Contact support@keybay.io

Include:

  • Device type (iPhone, Android)
  • OS version
  • Browser used
  • Issue description

Need more help?

Can't find what you're looking for? Our support team is here to help.