Deleting Your Account

How to permanently remove your data from KeyBay.

Before You Delete

Understand:

• ⚠️ Permanent action
• ⚠️ Cannot be undone
• ⚠️ All data deleted
• ⚠️ Order history lost

Consider:

• Download order history first
• Save important receipts
• Keep active codes safe
• Check pending orders

What Gets Deleted

Removed:

• ✅ Email address
• ✅ Order history
• ✅ Purchase records
• ✅ Support tickets
• ✅ Preferences
• ✅ All personal data

Not Deleted:

• 🔑 Already delivered codes
• 📄 Legal/tax records (5 years)
• 📊 Anonymized analytics

Deletion Process

Step 1: Download Your Data

Request Data Export:

• Email: privacy@keybay.io
• Subject: "Data Export Request"
• Receive within 30 days

Save:

• Order confirmations
• Receipts
• Active codes
• Any important info

Step 2: Cancel Pending Orders

Check for:

• Pending purchases
• In-progress refunds
• Open support tickets

Resolve:

• Complete or cancel orders
• Finish refund process
• Close support issues

Step 3: Submit Deletion Request

Email: privacy@keybay.io

Subject: "Account Deletion Request"

Include:

• Email address to delete
• Confirm you want deletion
• Understanding it's permanent
• Recent order number (verification)

Step 4: Verification

We'll:

1. Verify your identity

2. Confirm email ownership

3. Check for pending issues

4. Process request

Timeline:

• Verification: 1-2 business days
• Processing: 3-5 business days
• Confirmation: Email sent

Step 5: Confirmation

You'll Receive:

• Deletion confirmation email
• Reference number
• Effective date
• What was deleted

Timeline

Total Process:

• **Request to completion:** 5-7 business days
• **Data removal:** 30 days (full purge)
• **Backups:** 90 days

What Happens to Orders

Active Codes:

• Still valid
• Already in your possession
• Not revoked
• Continue working

Past Orders:

• Records deleted
• Cannot retrieve
• No order tracking
• No redelivery

Alternative Options

Instead of Deletion:

1. Opt Out of Marketing:

• Unsubscribe from emails
• Keep order history
• No marketing contact

2. Minimal Data:

• Delete most data
• Keep essential only
• Maintain order access

3. Temporary Pause:

• Stop communications
• Keep account intact
• Reactivate later

Legal Requirements

We Must Keep:

• Transaction records (tax law)
• Fraud prevention data
• Legal compliance info
• Anonymized analytics

Duration:

• 5 years for financial
• As required by law
• Cannot be deleted

Re-Registration

After Deletion:

• Can use same email
• Starts fresh
• No previous history
• New account

Note:

• Previous data NOT restored
• Truly starting over
• Cannot recover old orders

International Users

GDPR (EU):

• Right to erasure
• 30-day timeline
• Full deletion
• Confirmation required

CCPA (California):

• Right to delete
• Verification process
• Some exceptions
• Legal compliance

Pending Issues

Cannot Delete If:

• ❌ Pending refund
• ❌ Open dispute
• ❌ Under investigation
• ❌ Legal hold

Must Resolve First:

• Complete refunds
• Close disputes
• Finish investigations
• Clear legal issues

Contact for Deletion

Primary:

Email: privacy@keybay.io

Include:

• Email to delete
• Reason (optional)
• Confirmation statement
• Verification info

Response Time:

• Acknowledgment: 24 hours
• Verification: 2 business days
• Completion: 5-7 business days

Frequently Asked Questions

Can I recover deleted data?

No, deletion is permanent.

Will my codes stop working?

No, already delivered codes remain valid.

Can I create new account?

Yes, with same or different email.

How long does it take?

5-7 business days typically.

Related Help

• [Privacy Protection](/help/privacy-protection)
• [Manage Profile](/help/manage-profile)
• [Account Security](/help/account-security)