Privacy and Data Protection

Your privacy is our priority.

Data We Collect

Purchase Information:

• ✅ Email address
• ✅ Billing country/region
• ✅ Order details
• ✅ Product preferences

We DON'T Collect:

• ❌ Full credit card numbers
• ❌ CVV codes
• ❌ Unnecessary personal data
• ❌ Browsing history

How We Use Your Data

Purposes:

1. Process Orders:

- Complete purchases

- Deliver products

- Send confirmations

2. Customer Support:

- Answer questions

- Resolve issues

- Track requests

3. Improve Service:

- Analytics

- Better experience

- Bug fixes

We Never:

• ❌ Sell your data
• ❌ Share with marketers
• ❌ Use for unrelated purposes
• ❌ Spam you

Data Protection

Security Measures:

• 🔒 SSL/TLS encryption
• 🛡️ Secure servers
• 🔐 Access controls
• ✅ Regular audits

Payment Security:

• PCI-DSS compliant
• Tokenization
• Zero storage of card data
• Secure gateways only

Your Rights

You Can:

1. Access Data:

- Request what we have

- Review information

- Get copies

2. Correct Data:

- Update details

- Fix errors

- Modify preferences

3. Delete Data:

- Request removal

- Account deletion

- Right to be forgotten

4. Opt Out:

- Marketing emails

- Analytics tracking

- Third-party sharing

Email Privacy

What We Send:

• Order confirmations
• Delivery notifications
• Important updates
• Support responses

Unsubscribe:

• Click link in any email
• Email preferences page
• Contact support
• Instant removal

Email Security:

• Never ask for passwords
• No suspicious links
• Professional formatting
• Official @keybay.io domain

Third-Party Sharing

Limited Partners:

1. Payment Processors:

- Creem (payments)

- Necessary for transactions

- Their privacy policies apply

2. Email Service:

- Delivery notifications

- Secure & encrypted

Never Shared With:

• Advertisers
• Data brokers
• Unrelated businesses
• Your data stays with us

Cookies & Tracking

Essential Cookies:

• Shopping cart
• Login sessions
• Security
• Required for function

Analytics:

• Minimal tracking
• Aggregated data only
• No personal identification
• Can opt out

No:

• Advertising cookies
• Cross-site tracking
• Social media tracking
• Invasive monitoring

International Users

Data Storage:

• Secure servers
• Multiple locations
• Encrypted transfer
• Regional compliance

GDPR Compliance:

• EU user rights
• Data portability
• Right to erasure
• Lawful processing

Other Regions:

• CCPA (California)
• Local laws respected
• Regional requirements met

Children's Privacy

Policy:

• No collection from under 13
• Parental consent required
• Age verification
• Extra protections

Data Retention

How Long:

• **Orders:** 5 years (legal requirement)
• **Support:** 2 years
• **Marketing:** Until opt-out
• **Cookies:** Session/1 year

After Deletion:

• Permanently removed
• Backups purged
• No recovery
• Confirmation sent

Breach Notification

If Data Breach:

1. Immediate investigation

2. Notify affected users

3. Report to authorities

4. Remediation steps

You'll Get:

• What happened
• What data affected
• What we're doing
• How to protect yourself

Privacy Controls

Manage Privacy:

1. Email preferences

2. Cookie settings

3. Data access requests

4. Deletion requests

Contact:

Email: privacy@keybay.io

For:

• Privacy questions
• Data requests
• Opt-out requests
• Compliance issues

Best Practices

Protect Yourself:

1. Use secure email

2. Don't share order numbers

3. Review privacy settings

4. Read our policy

Be Aware:

• Check URLs
• Verify emails
• Secure devices
• Report suspicious activity

Transparency

Our Commitment:

• Clear communication
• No hidden practices
• Regular updates
• Your control

Changes:

• Notify of policy updates
• Explain changes
• Maintain trust

Related Policies

• [Privacy Policy](/privacy) - Full details
• [Terms of Service](/terms) - Legal terms
• [Cookie Policy](/privacy#cookies)

Questions?

Privacy Team: privacy@keybay.io

General Support: support@keybay.io

We're here to help protect your privacy.