Managing Your Profile
Learn how to update your information and preferences.
Current System
Guest Checkout:
KeyBay currently uses email-based ordering:
- No traditional account
- No login required
- Email is your identifier
What This Means:
- ✅ Faster checkout
- ✅ No passwords
- ✅ Privacy-focused
- ✅ Simple process
Updating Email
To Change Email:
Contact Support:
- Email: support@keybay.io
- Subject: "Update Email Address"
Provide:
- Current email
- New email
- Order number (any recent order)
- Verification info
Timeline:
- Request verified: 4-24 hours
- Update processed: Immediately
- Confirmation sent: Both emails
Order History
Access Your Orders:
Method 1: Email
- All order confirmations sent to email
- Search inbox for "KeyBay"
- Archive important orders
Method 2: Order Tracking
- Visit [/order](/order)
- Enter email or order number
- View all orders from that email
Communication Preferences
Email Notifications:
You Receive:
- Order confirmations (required)
- Delivery notifications (required)
- Support updates (required)
Optional:
- Newsletter
- Promotions
- Product updates
Unsubscribe:
- Click link in any email
- Email support@keybay.io
- Instant removal from lists
Future Account Features
Coming Soon:
- 📱 Account dashboard
- 💾 Order history page
- 🔖 Saved preferences
- 🎁 Wishlist
- 📊 Purchase analytics
Stay Updated:
- Subscribe to newsletter
- Check announcements
- Follow social media
Managing Orders
View Orders:
1. Visit [/order](/order)
2. Enter email address
3. See all purchases
Order Actions:
- Track status
- Request refund
- Contact support
- Download receipt
Privacy Settings
Current Controls:
- Email preferences
- Marketing opt-out
- Data deletion request
How to Adjust:
Email privacy@keybay.io with:
- What you want changed
- Verification info
- Preferences
Data Management
Request Your Data:
- Email: privacy@keybay.io
- Receive all stored data
- 30 days to fulfill
Delete Your Data:
- Contact support
- Verify identity
- Permanent deletion
- Cannot be undone
Security
Protect Your Email:
- Strong password
- Enable 2FA
- Monitor access
- Regular updates
Keep Orders Safe:
- Secure email account
- Don't share order numbers
- Archive confirmations
- Regular inbox cleanup
Tips for Organization
Email Management:
1. Create KeyBay folder
2. Save all confirmations
3. Label by product type
4. Archive old orders
Order Tracking:
1. Bookmark tracking page
2. Save order numbers
3. Screenshot confirmations
4. Keep receipts
Notification Settings
Currently:
- All critical emails sent
- No in-app notifications
- SMS: Not available
Future:
- Push notifications (app)
- SMS alerts (optional)
- Customizable alerts
Multiple Email Addresses
Using Different Emails:
- Each email tracks separately
- No merge currently
- Future: Link accounts
Best Practice:
- Use one primary email
- Consistent for all orders
- Easier tracking
Need Help?
For Profile Updates:
support@keybay.io
For Privacy:
privacy@keybay.io
For Security:
security@keybay.io
Related Help
- [Account Security](/help/account-security)
- [Privacy Protection](/help/privacy-protection)
- [Delete Account](/help/delete-account)