Refund Eligibility Criteria

Understand exactly when you qualify for a refund.

Primary Eligibility Requirements

✅ You MUST Meet These:

1. Within 30 Days

- From purchase date

- No exceptions beyond this

2. Code Unused

- Not redeemed on any platform

- Not activated

- Original condition

3. Valid Reason

- Technical issues

- Wrong product

- Service unavailable

- Quality problems

4. Proof Provided

- Screenshots of errors

- Documentation

- Clear explanation

Eligible Scenarios

✅ FULL REFUND:

1. Code Doesn't Work

• Invalid code
• Already used by someone else
• Expired before use
• Platform rejects it

2. Wrong Product

• Received different item
• Description significantly inaccurate
• Features don't match listing

3. Duplicate Order

• Accidentally ordered twice
• Within 24 hours of first purchase
• Second code unused

4. Service Unavailable

• Platform shut down
• Service discontinued
• Can't create account

5. Delivery Failure

• Never received code
• After 48 hours (instant delivery)
• After 72 hours (manual delivery)

Ineligible Scenarios

❌ NO REFUND:

1. Code Redeemed

• Successfully activated
• Used on platform
• Account created
• Even if unsatisfied

2. Changed Mind

• After 24 hours
• After code delivered
• Buyer's remorse

3. Outside Window

• More than 30 days
• No exceptions

4. Policy Violation

• Terms of service breach
• Fraudulent activity
• Abuse of system

5. Marked Non-Refundable

• Clearly stated in product
• Sale items
• Special promotions

Special Cases

Instant Delivery Products

Eligible If:

• Code invalid
• Technical error
• Wrong product
• Within 24 hours if unused

Not Eligible:

• Working code delivered
• Changed mind
• Didn't read description

Manual Delivery Products

Eligible If:

• Before delivery: Full refund, any reason
• After delivery: Standard criteria apply
• Beyond 48 hours: Must meet main criteria

Partial Refunds

May Be Offered For:

• Partial product issues
• Some features not working
• Minor discrepancies
• Goodwill gestures

Amount:

• Case by case
• Usually 25-50%
• Manager approval required

Documentation Required

For Technical Issues:

• Screenshots of error
• Video if possible
• Error messages
• Steps to reproduce

For Wrong Product:

• What you ordered
• What you received
• Comparison proof

For Service Issues:

• Platform response
• Account creation attempt
• Code redemption try

Time-Based Eligibility

0-24 Hours:

• Most flexible
• Easier approval
• Fastest processing

24 Hours - 7 Days:

• Standard review
• Must meet criteria
• Good success rate

7-30 Days:

• Stricter review
• Strong reason needed
• Lower approval rate

30+ Days:

• Generally not eligible
• Rare exceptions only
• Manager discretion

Account History Factors

Considered in Review:

• Previous refunds
• Order frequency
• Account age
• Support interactions

Good Standing Means:

• ✅ First refund: Easier approval
• ✅ Rare requests: More trust
• ✅ Long-term customer: Extra consideration

Red Flags:

• ❌ Multiple refunds
• ❌ Pattern of returns
• ❌ Suspicious activity

Appeal Process

If Initially Denied:

Step 1: Request Explanation

• Ask why denied
• Get specific reasons

Step 2: Provide More Info

• Additional evidence
• New documentation
• Clarifications

Step 3: File Appeal

• Email support@keybay.io
• Reference original request
• Include new information

Step 4: Manager Review

• Escalated consideration
• Final decision
• Usually within 48 hours

Alternative Resolutions

If Not Eligible for Refund:

Store Credit:

• Same value
• Any product
• No expiration

Exchange:

• Different product
• Equal/lesser value

Discount:

• Future purchase
• Percentage off
• Limited time

Tips for Approval

1. Act Quickly: Request within 24 hours

2. Be Honest: Accurate information

3. Provide Proof: Screenshots, videos

4. Be Polite: Professional communication

5. Follow Up: Respond promptly

Exceptions

Extraordinary Circumstances:

• Platform fraud/scam
• KeyBay error
• Security breach
• Legal issues

May Override:

• Time limits
• Standard criteria
• Account history

Questions?

Contact support@keybay.io with:

• Your specific situation
• Detailed explanation
• All relevant evidence

We'll assess your eligibility and help find a solution.

Related Help

• [Refund Policy](/help/refund-policy)
• [Request a Refund](/help/request-refund)
• [Refund Times](/help/refund-times)