Refund Processing Times

Here's when you can expect your refund to arrive.

Our Processing Time

KeyBay's Part: Instant

• Approval decision: 24-48 hours
• Refund initiation: Immediate upon approval
• Confirmation email: Sent right away

By Payment Method

💳 Credit Cards: 5-10 Business Days

• Varies by bank
• May show as pending first
• Check with card issuer if delayed

🏦 Debit Cards: 5-10 Business Days

• Similar to credit cards
• Depends on bank processing
• Usually faster than credit

💙 PayPal: 1-3 Business Days

• Usually within 24 hours
• Shows in PayPal balance
• Transfer to bank takes extra time

🍎 Apple Pay: 1-5 Business Days

• Refund to card on file
• Same timeline as original card
• Check wallet app for status

🟢 Google Pay: 1-5 Business Days

• Returns to linked payment method
• Usually very fast
• Notification in app

Why It Takes Time

Not Instant Because:

1. Bank Processing: Banks batch refunds

2. Security Checks: Fraud prevention

3. Settlement Period: Transaction clearing

4. Weekends/Holidays: No processing

5. International: Extra time for conversion

Tracking Your Refund

Check Status:

Step 1: Order page at [/order](/order)

• Shows refund status
• Estimated arrival date

Step 2: Email confirmation

• Refund reference number
• Expected timeline

Step 3: Bank/Wallet

• May show as pending
• Check transaction history

If Refund is Delayed

After Expected Timeline:

1. Wait 2 Extra Business Days

• Banks sometimes lag
• Processing delays happen

2. Check With Your Bank

• Ask about pending refunds
• Provide refund reference number
• Verify account details

3. Contact KeyBay

• Email: support@keybay.io
• Include: Order number, refund date
• We'll provide proof of refund

Business Days vs Calendar Days

Business Days:

• Monday through Friday
• Excludes weekends
• Excludes bank holidays
• Most refunds measured this way

Bank Holidays Affect:

• Processing speed
• Deposit timing
• Support availability

International Refunds

Extra Considerations:

• Currency conversion time
• Exchange rate at refund
• International processing fees
• May take 2-3 days longer

Currency Difference:

• Original purchase rate may differ from refund rate
• Amount might vary slightly
• Normal fluctuation

Refund Confirmation

You'll Know It's Complete When:

• ✅ Money in account/wallet
• ✅ Transaction shows in history
• ✅ Confirmation email received
• ✅ Original charge reversed

Tips for Faster Refunds

1. Use Digital Wallets: PayPal, Apple Pay fastest

2. Provide Correct Info: Accurate payment details

3. Respond Quickly: Reply to any verification requests

4. Be Patient: Banking systems take time

5. Check Weekends: Count only business days

Partial Refunds

If Receiving Partial:

• Explained in approval email
• Same timeline applies
• Broken down by item/fee

Multiple Refunds

If You Have Several:

• Each processed separately
• May arrive at different times
• Check each order status

Still Haven't Received?

Contact Support With:

• Order number
• Refund approval date
• Payment method used
• Bank confirmation (if checked)

We'll Provide:

• Refund transaction ID
• Proof of processing
• Bank contact assistance
• Investigation if needed

Related Help

• [Request a Refund](/help/request-refund)
• [Refund Policy](/help/refund-policy)
• [Payment Methods](/help/payment-methods)