Refund Policy Overview

At KeyBay, we want you to be completely satisfied with your purchase. Here's our comprehensive refund policy.

Refund Eligibility

✅ You ARE Eligible for a Refund If:

1. Code Doesn't Work

- The invite code is invalid or expired

- Unable to redeem after following instructions

- Technical issues prevent usage

2. Wrong Product Received

- You received a different product than ordered

- Product description was significantly inaccurate

3. Duplicate Purchase

- Accidentally ordered the same item twice

- Within 24 hours of original purchase

4. Non-Delivery

- No code received after 48 hours

- Email delivery issues not resolved

❌ You Are NOT Eligible If:

1. Code has been successfully redeemed

2. More than 30 days since purchase

3. Product was marked "non-refundable"

4. Violation of terms of service

Refund Process

Step 1: Contact Support

Email: support@keybay.io with:

• Order number
• Reason for refund
• Screenshot of any errors

Step 2: Verification

We'll verify:

• Order details
• Code redemption status
• Eligibility criteria

Step 3: Approval

• Usually within 24 hours
• Email confirmation sent
• Refund initiated

Step 4: Processing

• **Credit/Debit**: 5-10 business days
• **PayPal**: 1-3 business days
• **Digital Wallets**: 3-5 business days

Refund Amounts

• **Full Refund**: 100% of purchase price
• **Partial Refund**: Rare, case-by-case basis
• **Processing Fees**: May not be refundable

Special Cases

Instant Delivery Products

• Must request within 24 hours
• Code must be unused
• Full documentation required

Manual Delivery Products

• Request before code is sent: Full refund
• After delivery: Standard policy applies

Important Notes

1. One Refund Per Customer: For the same product

2. Account Suspension: Abuse may result in restrictions

3. Store Credit: Optional alternative to refund

4. Exchange Policy: Available for some products

How to Request a Refund

Method 1: Email

support@keybay.io

• Subject: "Refund Request - Order #[number]"
• Include all required information

Method 2: Order Tracking

• Visit [/order](/order)
• Find your order
• Click "Request Refund"

Refund Exceptions

Non-Refundable Items:

• Already redeemed codes
• Promotional/discounted items
• Gift cards
• Final sale items

Questions?

Contact our support team:

• Email: support@keybay.io
• Response time: Within 24 hours
• Include: Order number and details