How to Request a Refund

Follow these steps to request a refund on KeyBay.

Before You Start

Check Eligibility:

• Code must be unused
• Within 30 days of purchase
• Valid reason required
• See [Refund Policy](/help/refund-policy)

Have Ready:

• Order number
• Purchase email
• Reason for refund
• Screenshots (if technical issue)

Method 1: Email Request

Step 1: Compose Email

To: support@keybay.io

Subject: Refund Request - Order #[YOUR-ORDER-NUMBER]

Step 2: Include Information

Required:

• Order number
• Email used for purchase
• Product name
• Reason for refund

Helpful:

• Screenshots of issues
• Error messages
• Steps you tried
• Preferred resolution

Step 3: Send & Wait

• Confirmation within 24 hours
• Decision within 48 hours
• Refund processed immediately upon approval

Method 2: Order Tracking Page

Step 1: Visit Order Page

Go to [/order](/order)

Step 2: Find Your Order

Enter:

• Order number, OR
• Email address

Step 3: Request Refund

• Click "Request Refund" button
• Fill out form
• Submit request

What Happens Next

1. Acknowledgment (Within 24h)

• Email confirming receipt
• Reference number assigned
• Expected timeline provided

2. Review (24-48h)

We verify:

• Order details
• Code usage status
• Eligibility criteria
• Account history

3. Decision

If Approved:

• Email confirmation
• Refund initiated
• Timeline provided

If Denied:

• Reason explained
• Alternative solutions offered
• Appeal process available

4. Processing

• Refund sent to original payment method
• 5-10 business days to appear
• Confirmation email sent

Valid Refund Reasons

✅ Eligible Reasons:

• Code doesn't work
• Wrong product received
• Duplicate purchase
• Technical issues preventing use
• Service unavailable
• Quality issues

❌ Not Eligible:

• Changed mind (after 24h)
• Code already used
• Outside 30-day window
• Terms violation

Refund Timeline

Approval Process:

• Request received: Immediate
• Review: 24-48 hours
• Approval: Immediate notification

Money Back:

• **Credit/Debit Cards:** 5-10 business days
• **PayPal:** 1-3 business days
• **Digital Wallets:** 3-5 business days
• **Bank Transfers:** 3-7 business days

Alternative Solutions

Instead of refund, we may offer:

Store Credit:

• Same value as purchase
• No expiration
• Use on any product
• Instant availability

Exchange:

• Different product
• Same or lesser value
• Immediate delivery

Discount:

• Percentage off next purchase
• Goodwill gesture
• Valid for 90 days

Tips for Faster Processing

1. Be Specific: Clear reason for refund

2. Provide Evidence: Screenshots help

3. Be Responsive: Reply to our emails quickly

4. Be Patient: Reviews take time

5. Be Honest: Accurate information speeds up process

If Your Request is Denied

You Can:

• Request detailed explanation
• Provide additional information
• File an appeal
• Escalate to manager

Appeal Process:

Email: support@keybay.io

Subject: "Refund Appeal - Order #[number]"

Include:

• Why you believe refund should be granted
• Additional evidence
• Reference to policy sections

Emergency Situations

For Urgent Issues:

• Email with "URGENT" in subject
• Explain why it's time-sensitive
• We'll prioritize review

Common Urgent Cases:

• Fraudulent purchase
• Account security issue
• Billing errors
• Immediate financial hardship

After Refund is Issued

You'll Receive:

• Email confirmation
• Refund reference number
• Expected deposit date
• Instructions to verify

Next Steps:

• Monitor bank account
• Check email for updates
• Contact support if delayed beyond timeline

Need Help?

Contact support@keybay.io for:

• Refund status
• Questions about process
• Additional assistance
• Dispute resolution

Related Articles

• [Refund Policy](/help/refund-policy)
• [Refund Processing Times](/help/refund-times)
• [Eligibility Criteria](/help/refund-eligibility)